com789 Privacy Policy — How We Handle Your Data

1 Who We Are

com789 is an online entertainment platform offering sports betting, casino games, slot games, live casino and bingo to adult players in Pakistan. The platform is accessible at com789.pro. When this Privacy Policy refers to "com789", "we", "us" or "our", it means the operating entity behind the com789 platform.

For the purposes of this policy, com789 acts as the data controller — meaning we decide why and how your personal data is processed. If you have any questions about our identity or about how to contact us regarding privacy matters, please refer to Section 12 of this policy.

2 Data We Collect

The personal data we collect about you falls into several categories depending on how you interact with the platform:

We do not collect sensitive categories of personal data such as health information, political opinions or biometric data beyond what is required for identity verification where applicable. We also do not collect data about persons under the age of 18 knowingly — if we discover that an account belongs to a minor, that account will be closed immediately.

3 Why We Collect Personal Data

com789 collects and processes your personal data on one or more of the following legal grounds:

• Contractual necessity — processing your data is required to create and manage your account, process deposits and withdrawals in PKR, and deliver the betting and gaming services you have signed up for.
• Legal obligation — we are required to carry out identity verification, anti-money laundering checks and fraud prevention as part of operating a responsible platform.
• Legitimate interests — we process certain technical and usage data to keep the platform secure, prevent abuse, improve our services and ensure that bonuses and promotions are used fairly.
• Consent — where we send you optional marketing communications such as promotional offers, bonus alerts or news about new games, we do so only with your consent. You can withdraw this consent at any time through your account settings.

4 How We Use Your Data

The personal data we collect is used for the following specific purposes:

• Creating and managing your com789 account, including verifying your identity and age before processing your first withdrawal.
• Processing deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Calculating and crediting winnings, bonuses and cashback offers to your account accurately.
• Detecting and preventing fraudulent activity, account sharing, bonus abuse and any other prohibited behaviour described in the Terms and Conditions.
• Monitoring betting patterns for responsible gaming purposes — for example, identifying accounts that may be showing signs of problem gambling and triggering appropriate support interventions.
• Communicating with you about your account, including important security alerts, transaction confirmations and policy updates.
• Sending promotional communications about new games, bonus offers and platform news — only where you have opted in to receive these.
• Improving the platform based on aggregated usage data. This analysis uses anonymised or pseudonymised data wherever possible and is never used to single out individual players without cause.
• Complying with any legal requests or obligations that may apply to the operation of the platform.

com789 does not use automated decision-making or profiling in a way that produces significant legal or similarly significant effects on individual players without human review. If your account is flagged by an automated system — for example, for suspected fraud — a member of the team reviews the case before any action is taken.

5 Who We Share Your Data With

com789 shares personal data with third parties only where strictly necessary to deliver the service or comply with legal requirements. We do not sell personal data. The categories of third parties we work with are:

• Payment processors — including JazzCash, Easypaisa, Raast and bank transfer networks. These providers receive only the financial data needed to complete your specific transaction.
• Identity verification providers — third-party services that help us confirm that players are who they say they are and that they meet the minimum age requirement of 18 years.
• Game software providers — the companies that supply the slots, live casino, bingo and other game content available on com789. These providers may receive anonymised session data for technical support purposes.
• Fraud prevention and security services — providers that help us detect suspicious activity, including unusual login patterns and potentially fraudulent payment attempts.
• Customer support tools — the software platforms that power our live chat and support ticket systems. Support agents have access to your account information only to the extent needed to resolve your query.
• Legal and regulatory bodies — in response to a valid legal request, court order or where disclosure is required to prevent fraud or protect the safety of individuals.

If com789 undergoes a business restructuring, merger or acquisition, your personal data may be transferred to the new entity as part of that process. You will be notified in advance of any such transfer and your rights under this policy will continue to apply.

6 Cookies and Tracking Technologies

com789 uses cookies and similar technologies on the platform. These are small text files stored on your device that help the platform function correctly and allow us to understand how players are using different parts of the site.

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you are actively using com789 and security cookies that help protect your account.
• Functional cookies — remember your preferences such as language, display settings and recently visited game categories so you do not have to set them every time.
• Analytics cookies — help us understand which pages and features are most popular, how long players spend on different sections, and where players tend to drop off. This data is aggregated and anonymised.
• Marketing cookies — used only where you have consented, to help us show you relevant promotional content within the platform based on your activity and preferences.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though disabling essential cookies may affect the functionality of the platform — for example, you may not be able to stay logged in during a session.

7 Data Retention

com789 retains your personal data only for as long as is necessary for the purpose it was collected. The general principles we apply are:

• Account data is retained for the lifetime of your account plus a reasonable period after closure to allow for any disputes, chargebacks or legal queries to be resolved.
• Financial transaction records — including deposit and withdrawal history in PKR — are retained for a minimum of five years from the date of the transaction for fraud prevention and compliance purposes.
• Identity verification documents are retained for as long as required by applicable anti-money laundering standards.
• Support communications are retained for a period sufficient to allow follow-up on any unresolved matters, typically up to two years after the last interaction.
• Technical and usage data collected via cookies and logs is typically retained in identifiable form for up to 12 months, after which it is anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request deletion of your account, we will process that request promptly, subject to our obligations to retain certain records as described above.

8 Data Security

Keeping your personal data secure is a core responsibility at com789. The security measures we have in place include:

• TLS encryption for all data transmitted between your device and the com789 platform, so your account credentials, payment details and personal information are protected in transit.
• Encrypted storage of sensitive account information, including payment method references and identity documents, on access-controlled servers.
• Two-factor authentication options available for your account login to add an additional layer of security beyond your password.
• Regular internal security reviews and vulnerability assessments to identify and address potential weaknesses in the platform.
• Strict internal access controls ensuring that only authorised com789 staff can access personal data, and only to the extent required by their specific role.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your account or suspicious activity, contact the com789 support team immediately so that appropriate action can be taken, including temporary account suspension while the situation is investigated.

9 Your Data Rights

You have a number of rights regarding the personal data com789 holds about you. These rights are described below. To exercise any of them, contact the support team through live chat or the email address listed in Section 12.

10 Children's Privacy

com789 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and you believe your child has registered an account on com789, please contact us immediately using the details in Section 12. We will close the account and delete any associated data as quickly as possible.

We take the protection of minors seriously and have age verification processes in place to prevent underage registration. Any account found to belong to a person under 18 will be permanently closed and any funds deposited will be returned to the original payment method where technically possible. Please make use of parental controls available on your device and through your internet service provider to prevent underage access to gambling-related content.

11 Changes to This Privacy Policy

com789 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features or applicable requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we handle your personal data, we will notify registered players by email or through an in-platform notification before the changes take effect. We encourage you to review this policy periodically so you are always informed about how we handle your data. Your continued use of the com789 platform after a change to this policy is posted constitutes your acceptance of the updated version.

If you disagree with any changes to this policy, please stop using the platform and contact the support team to discuss your options, including closing your account and requesting deletion of your data.

12 Contact and Complaints

If you have any questions, concerns or requests relating to this Privacy Policy or the way com789 handles your personal data, please get in touch with us. Our support team is available 24 hours a day, seven days a week.

• Live Chat — the fastest way to get a response. Available directly through your account dashboard once logged in.
• Email — you can reach the support team at [email protected]. Please include your registered username or account reference so we can locate your records quickly.

If you have submitted a privacy-related request and you feel it has not been handled satisfactorily, you can escalate the matter by writing to the com789 privacy team directly at the same email address, with "Privacy Complaint" in the subject line. We aim to acknowledge all complaints within two business days and provide a full response within 14 days.