Terms and Conditions for com789 — Know Before You Play

1 Acceptance of Terms

By accessing, browsing or using any part of the com789 platform — whether via desktop browser or mobile device — you confirm that you have read, understood and agreed to be bound by these Terms and Conditions in full. This agreement takes effect from the moment you first use the platform or create an account, whichever comes earlier.

If you do not agree with any part of these terms, you should not use the com789 platform. Continued use following any update to these terms constitutes acceptance of the revised version. It is your responsibility to check this page periodically for any changes.

These terms should be read alongside the com789 Privacy Policy and the Responsible Gaming guidelines, both of which form part of the overall agreement between you and com789.

2 Eligibility

To register and use com789 you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. com789 is an adult entertainment platform only. No person under the age of 18 is permitted to register, deposit, play any game or place any bet on the platform.
• You must be accessing the platform from a location where online betting and gaming is not explicitly prohibited under the laws applicable to you personally.
• You must not be acting on behalf of another person. Each account must belong to and be operated by the individual whose details are provided at registration.
• You must not have had a previous com789 account closed for breach of these terms, fraud or any other violation.
• You must be of sound mind and acting of your own free will. You must not be in a self-excluded status that you yourself have applied to your account.

com789 reserves the right to request proof of age at any time. If satisfactory proof is not provided within a reasonable timeframe, the account may be restricted or closed and any pending withdrawals may be placed on hold pending verification.

3 Account Registration

When registering an account on com789, you agree to provide accurate, complete and up-to-date information. This includes your full legal name, date of birth, residential address and valid contact details. You are responsible for keeping this information current.

Each person is permitted to hold only one account on com789. If you discover that you have accidentally created a duplicate account, you must contact the support team immediately to have the duplicate closed. Deliberately creating multiple accounts to obtain bonuses or circumvent account restrictions is a serious breach of these terms.

• Your account login credentials — username and password — must be kept confidential. Do not share them with anyone else.
• You are responsible for all activity that takes place on your account, whether or not it was authorised by you. If you believe your account has been accessed without your permission, contact support immediately.
• com789 may carry out identity verification checks at any time. You agree to cooperate with these checks by providing documentation such as a copy of a national ID card, passport or utility bill when requested.
• Accounts that have been inactive for an extended period may be subject to an inactivity fee as disclosed in the fee schedule available in your account settings.

com789 reserves the right to refuse account registration or close an existing account at its discretion, with any legitimate balance returned to the player through an appropriate payment method.

4 Deposits and Payments

com789 accepts deposits in PKR (Pakistani Rupees) only. The following payment methods are currently accepted for deposits:

• JazzCash — instant mobile wallet deposits
• Easypaisa — instant mobile wallet deposits
• Raast — instant bank transfer via SBP's payment system
• Bank Transfer — standard interbank transfer
• Debit and Credit Cards — where supported by your card issuer
• Mobile Wallets — other supported wallet providers

Minimum and maximum deposit limits apply and are displayed at the time of transaction. Deposit limits can also be set voluntarily by players through the responsible gaming tools in their account settings. com789 does not charge fees on deposits, though your payment provider may apply their own charges.

Deposits made to your com789 account are for the purpose of betting and gaming activity on the platform only. com789 is not a financial institution and your account balance does not accrue interest. Funds held in your account are not insured.

5 Withdrawals

You may request a withdrawal of your available balance at any time, subject to the conditions set out below. Withdrawals are processed in PKR and sent to a payment method registered to your account.

• Withdrawals will be processed to the same method used for your most recent deposit where technically possible. If that method is unavailable, an alternative registered method may be used.
• Identity verification must be completed before your first withdrawal is processed. This typically involves providing a copy of a government-issued ID and proof of your registered payment method.
• Any active bonus wagering requirements must be fully met before a withdrawal of bonus-related funds is permitted. Your main deposited balance (not subject to wagering) can generally be withdrawn at any time.
• Minimum withdrawal amounts apply and are displayed at the time of the withdrawal request.
• Processing times vary by method. JazzCash and Easypaisa withdrawals are typically processed within a few hours. Bank transfers may take one to three business days depending on your bank.

com789 reserves the right to carry out additional verification checks before approving any withdrawal. This is a security measure to protect both the player and the platform. If your withdrawal is delayed for verification, the support team will be in touch to explain what is required.

6 Bonuses and Promotions

com789 offers a range of bonuses and promotional offers to both new and existing players. These may include welcome bonuses, deposit match bonuses, free spins on slot games, cashback offers and tournament prizes. All bonuses are subject to the following general conditions:

• Each bonus comes with a wagering requirement — the number of times the bonus amount must be wagered before a withdrawal can be made. The specific wagering requirement for each offer is clearly stated in the bonus terms.
• Bonuses must be claimed within the validity period stated for each offer. Expired bonuses cannot be reactivated.
• Only one bonus may be active at a time unless the specific promotion states otherwise.
• Bonuses are non-transferable and have no cash value outside of the wagering requirements being met.
• com789 reserves the right to withdraw, modify or cancel any bonus or promotion at any time. If a bonus is withdrawn after it has been credited, the bonus amount and any winnings derived from it will be removed from the account.
• Stake contributions toward wagering requirements vary by game type. Slots typically contribute 100%. Live casino and table games may contribute a lower percentage. The exact contribution rates are stated in the individual bonus terms.

com789 retains the right to recalculate winnings and adjust account balances in cases where bonuses have been used in a manner not consistent with the spirit of the promotion, even where the player has technically met the stated wagering requirements.

7 Betting Rules

The following rules apply to all sports betting activity on com789, including cricket, PSL, T20 internationals, football, esports and all other sports markets offered on the platform:

• All bets are placed at the odds displayed at the time the bet is confirmed. Once a bet slip has been accepted and a confirmation reference issued, the odds are locked in and cannot be changed.
• com789 reserves the right to refuse or limit any bet without explanation. This includes unusually large bets, bets that would create an unacceptable risk exposure, or bets that appear to be placed with knowledge of a fixed or corrupted event.
• In-play betting markets close at the time stated on the market or when the relevant event situation changes such that the market is no longer valid. Late bets — placed after the relevant event has concluded — will be voided.
• Match abandonment and postponement rules vary by sport and market. For cricket, PSL and T20 matches, markets are typically settled on the official result declared by the relevant governing body. Specific abandonment rules are listed in the sports betting help section.
• Accumulator bets require all selections to win for the bet to pay out. A single void selection in an accumulator typically reduces the bet to the remaining selections.
• com789 uses official data providers and governing body results for settlement. In case of a dispute, the decision of com789's trading team is final, subject to the escalation process below.

If you believe a bet has been settled incorrectly, you must raise a dispute within 72 hours of the bet being settled. Contact the support team with your bet reference number and a clear explanation of the issue. com789 will review the settlement against official data and respond within a reasonable timeframe.

8 Casino, Slots and Games

All casino games, slot games, live casino tables and bingo sessions available on com789 are operated using certified random number generator (RNG) software or, in the case of live casino, real-time dealing by trained dealers. The return-to-player (RTP) percentages for each game are provided by the game supplier and are stated in the individual game information panel.

• Game outcomes are determined solely by RNG or by the physical dealing/spinning of a live game. com789 has no ability to influence the outcome of any individual game round.
• In the event of a disconnection during a game round, the round will be completed automatically according to the game software's rules. Winnings from a completed round will be credited to your account normally.
• If a game or game feature malfunctions in a way that produces an outcome that would not otherwise have been possible, com789 reserves the right to void the round and return stakes. The decision on whether a malfunction occurred rests with com789 in consultation with the game provider.
• Bingo sessions run to a fixed schedule. Sessions that have started cannot be paused or restarted. Prizes are calculated and distributed according to the rules stated for each individual session type.

9 Prohibited Activity

The following activities are strictly prohibited on com789 and will result in immediate account suspension, permanent closure and forfeiture of any balance held:

• Registering more than one account on the platform under your own name or any other identity.
• Using stolen, fraudulent or unauthorised payment methods to make deposits.
• Using automated software, bots, scripts or any other artificial means to interact with the platform, place bets or claim bonuses.
• Colluding with other players in casino or poker-style games to gain an unfair advantage.
• Exploiting software errors, glitches or miscalculated odds that are clearly not intentional.
• Attempting to launder money through the platform by depositing and withdrawing without genuine gaming activity.
• Providing false information during registration or the identity verification process.
• Using a VPN or other location-masking technology to circumvent geographic restrictions.
• Selling, transferring or gifting your account or account balance to another person.

com789 employs monitoring systems to detect unusual patterns of activity. Where prohibited activity is suspected, an investigation will be conducted. During an investigation, the account and any associated accounts may be restricted. If prohibited activity is confirmed, any winnings generated through that activity will be voided.

10 Responsible Gaming

com789 is committed to ensuring that gaming and betting remain an enjoyable and controlled form of entertainment. The platform provides tools to help players manage their activity responsibly:

• Deposit Limits — Set daily, weekly or monthly deposit limits from your account settings. Once set, a limit cannot be increased immediately — a cooling-off period applies before any increase takes effect.
• Loss Limits — Restrict the amount you are willing to lose within a defined period.
• Session Time Reminders — Receive notifications when you have been playing for a defined length of time.
• Self-Exclusion — Exclude yourself from the platform for a defined period or permanently. During self-exclusion, you will not be able to log in or receive promotional communications.

com789 is for adults only and is not a way to make money. Betting involves risk and you should only ever bet amounts you are comfortable losing as entertainment spend. If you feel that betting is causing you personal, financial or emotional problems, please visit the Responsible Gaming page for guidance and support resources.

11 Privacy and Data

com789 collects and processes personal data in order to operate the platform, verify player identities, process payments and comply with anti-fraud requirements. The full details of how your data is collected, stored, used and protected are set out in the Privacy Policy.

• Your personal data will not be sold to third parties for marketing purposes.
• Data is shared with payment processors and identity verification partners only to the extent necessary to provide the service.
• You have the right to request a copy of the personal data com789 holds about you and to request correction of inaccurate data.
• Cookies are used on the platform to maintain your session and to analyse usage patterns. You can manage cookie preferences in your browser settings.

12 Limitation of Liability

com789 provides the platform on an "as available" basis. While every effort is made to ensure continuous availability, com789 does not guarantee that the platform will be free of downtime, errors or technical issues at all times.

• com789 is not liable for any losses resulting from internet connectivity issues, browser incompatibilities or device failures on the player's side.
• com789 is not responsible for any indirect, consequential or incidental losses arising from the use of the platform.
• In all cases, com789's maximum liability to any player in respect of any single incident is limited to the amount of the player's account balance at the time of that incident.
• com789 is not liable for the accuracy of odds compiled by third-party data providers in circumstances beyond its reasonable control, including but not limited to data feed failures during live events.

Nothing in these terms limits com789's liability in cases of fraud, wilful misconduct or gross negligence on the part of com789 itself.

13 Changes to These Terms

com789 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the revised version will be published on this page with an updated effective date. For significant changes, com789 may notify registered players by email or via an in-platform notification.

Your continued use of the platform after any changes are posted constitutes your acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and contact support to discuss your account options. It is your responsibility to check this page regularly.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, the com789 support team is available around the clock. You can reach us through the live chat feature in your account dashboard or by emailing the support team.

For responsible gaming concerns, account restrictions or self-exclusion requests, please visit the Responsible Gaming page where dedicated support options are available. For general platform queries, the FAQ section covers the most common questions from Pakistani players.